Privacy Policy

This Privacy Policy applies to the processing of personal data of customers and/or users of https://www.proqio.com, hereinafter referred to as the WEBSITE, owned by the company PROQIO SOLUTION SL, with registered office at PASEO DE LA CASTELLANA, NUM 116 - PLANTA 10 - 28046 MADRID - (MADRID) and VAT nº ESB56145675, hereinafter referred to as the DATA CONTROLLER.

This Privacy Policy document contains types of information that are collected and recorded by proqio.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello@proqio.com

This Privacy Policy applies only to our online activities and is valid for visitors to our website concerning the information that they share and/or collect on proqio.com. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Recommendations

Please read carefully and follow the recommendations below:

• Keep your computer equipped with properly updated antivirus software against malicious software and spyware applications that may compromise your Internet browsing and the information stored on your computer.

• Please read and review this Privacy Policy and all legal texts made available on the Site.

• The Site is not directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Information Collection

We collect a variety of information based on your interactions with us:

  • Contact Information: Including your name, email address, phone number, and mailing address, typically collected through forms and direct interactions.

  • Professional Details: Your company name and position are relevant to our business engagements.

  • Project-Related Information: Specific details about projects and engagements with us are necessary for service provision.

Use of Information

Your information is utilized for:

  1. Effective Communication: To ensure smooth collaboration on projects.

  2. Service Provision: Offering tailored services and products based on your requirements.

  3. Project Coordination: Facilitating interactions among stakeholders for project success.

  4. Legal Compliance: Adhering to laws and regulations in our operations.

PROQIO processes the personal data of Users in order to enable the relationship requested by the User or to send information requested by Users.

This Privacy Policy regulates the access and use of the service that the Site makes available to the User interested in the services and content hosted on the Site.

Accuracy of the data provided by Users

The User guarantees the veracity of the personal data provided and undertakes to inform PROQIO of any changes thereto. The User shall be responsible, in any case, for the veracity of the data provided, and PROQIO reserves the right to exclude from the services any User who has provided false data, without prejudice to any other actions that may be applicable by law.

It is recommended that Users protect their data with the utmost diligence by using appropriate security tools. PROQIO shall not be liable for any theft, illegal modification or loss of data.

Any modification or update of the data must be communicated to PROQIO through the means of communication provided for in this Privacy Policy.

Data Security

We employ robust security measures, including encryption and physical protocols, to protect your data. These measures comply with industry standards and certifications to ensure the confidentiality and integrity of your information.

Third-Party Disclosures

Your information is not shared with external parties without your consent, except as required by law or for legitimate business purposes. Trusted third parties involved in project collaborations are subject to confidentiality agreements.

Copyright Policy

Respecting intellectual property is central to our ethos. Learn about our copyright policy, ensuring that the use of content adheres to legal and ethical standards. We promote a culture of originality and proper attribution.

Plagiarism Prevention

We strictly prohibit plagiarism. Our policy emphasizes the importance of citing sources, using quotation marks for direct quotes, and paraphrasing with proper attribution. Upholding academic and professional integrity is non-negotiable.

Content Licensing and Attribution

At Proqio, we believe in fostering a culture of respect for intellectual property and promoting the responsible use of content. Our content licensing and attribution guidelines are designed to ensure transparency, proper attribution, and adherence to legal and ethical standards.

Country-Specific Considerations

We comply with local data protection laws, respecting regional differences in data handling practices. This includes adherence to regulations like the GDPR for stakeholders in Europe.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer's data disclose the categories and specific pieces of personal data that a business has collected about consumers.

  • Request that a business delete any personal data about the consumer that a business has collected.

  • Request that a business that sells a consumer's data, not sell the consumer's data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your data. We may charge you a small fee for this service.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your data, under certain conditions.

  • The right to object to processing: You have the right to object to our processing of your data, under certain conditions.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.You shall also have the right not to be subject to decisions based solely on automated data processing.

  • Regarding GDPR, you can file a complaint before yoir local Supervisory Authority if you think your rights have not been granted.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. proqio.com does not knowingly collect any Personal Identifiable Information from children under the age of 14. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Anti-Spam Compliance

At Proqio, we prioritize privacy and adhere to stringent anti-spam compliance measures in our privacy policy. We obtain explicit consent before sending commercial electronic messages and provide a clear unsubscribe mechanism in every communication. Our policy includes contact information, specifies communication frequency, and addresses third-party marketing collaborations transparently. We are committed to regular consent reviews, recordkeeping, and compliance with applicable anti-spam laws. Users are kept informed of any changes to our communication practices, ensuring a transparent and respectful engagement experience.

Legal Compliance

Our data handling practices are in strict alignment with applicable legal requirements, reflecting our commitment to integrity and legal compliance. You have the right to:

  • Access Information: Request details about the personal information we hold.

  • Correct Information: Update or correct any inaccuracies

  • Withdraw Consent: Opt out of specific data processing activities, when consent has been required for its processing.

Changes to This Privacy Policy

We may modify this Privacy Policy, with changes effective immediately upon posting on our website. We will notify you of significant changes through email or a prominent notice on our site.

Disclaimers

Our privacy policy serves as a comprehensive guide to our users, explaining the methods through which we collect, use, and protect their personal information. While we implement robust security measures and strive to provide accurate and secure services, it's important to note that online transmissions inherently carry some level of risk. Additionally, users should be aware of our commitment to notifying them of any changes to our privacy policy, ensuring transparency and understanding of evolving practices.

We disclaim responsibility for the content and privacy practices of third-party websites linked from our platform. Users are urged to  review the privacy policies of such external sites. Furthermore, users bear the responsibility of maintaining the confidentiality of their login credentials and ensuring the accuracy of the information they provide.

Our privacy policy is crafted in compliance with applicable data protection laws, and any modifications will be communicated to users. By using our services, users acknowledge and accept these terms, fostering a transparent and accountable user-company relationship.

Contact Us

For privacy-related inquiries, please get in touch with us at hello@proqio.com.

Review and Update

This policy will be reviewed and updated regularly to ensure compliance with new laws and industry standards.