Privacy Notice

Proqio Solutions, S.L. (the "Proqio"), with its registered office located at Paseo de la Castellana, No. 116 - Planta 10 - 28046 Madrid, Spain respects the privacy of our users (the “User”). This Privacy Notice explains how Proqio will collect, use, disclose, and safeguard your information when you visit our website https://www.proqio.com/ (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto (the "Website"). If you have any additional questions or require more information about our Privacy practices, do not hesitate to contact us at hello@proqio.com.

Consent

By using our website, you hereby consent to our Privacy Policy, Notice(s) etc and agree to their terms.

Data Collection

We collect information based on your interactions with us:

  1. Contact Information: Including your name, email address, phone number, and mailing address, typically collected through forms and direct interactions.

  2. Professional Details: Your company name and position are relevant to our business engagements.

  3. Project-Related Information: Specific details about projects and engagements with us are necessary for service provision.

  4. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Website

Information Collection

  1. The personal information we collect is for the purpose of, and may be used to:

    1. provide information and services as requested by you;

    2. assess queries, requirements, and process requests for products and services;

    3. perform client communication, service, billing, and administration;

    4. conduct data analysis;

    5. share with affiliated entities/subsidiaries/branch offices for legitimate business purposes;

    6. share with statutory authorities, government institutions or other bodies for compliance with legal requirements;

    7. market products and services based on legitimate business interest;

    8. conduct processing necessary to fulfill other contractual obligations for the individual.

  2. Unless it is necessary for our legitimate business purposes, should you choose not to provide any personal information during certain activity, you will be able to continue with such activity wherever possible.

  3. Please note that you shall have the option to review the information as provided by you from time to time and to correct/ amend/delete any information provided by you accordingly.

Third-party disclosures

  1. Proqio does not share personal information about you with non-affiliated companies except:

    1. to provide products or services you have requested;

    2. when we have your permission; or

    3. under the following circumstances:

      1. To provide the information to trusted entities who work on behalf of, or with Proqio, under confidentiality agreements.

      2. To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

      3. To investigate, prevent, or take action against any illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

      4. To protect or enforce Proqio’s rights, usage terms, intellectual or physical property or for safety of [Company Name] or associated parties.

      5. To share information about you if [Company Name] is acquired by or merged with another company.

      6. Such third parties are also obligated not to disclose or use the information provided by us for any other purpose. You are requested to kindly check the privacy policies of such third-party service providers. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their websites and applications.

Data Transfers

  1. Proqio may transfer personal information across geographical borders to entities providers in other countries working on our behalf, in accordance with applicable law.

  2. When you provide us with your information or use our Website, we may collect, transfer, store, and process your information. These transfers are conducted under our Binding Corporate Rules (BCRs) or equivalent data transfer mechanisms, such as standard contractual clauses, to ensure the security and confidentiality of your personal information and compliance with applicable data protection regulations.

Data Security

  1. Proqio has implemented reasonable physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction.

  2. Our service providers are bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose.

  3. Proqio will ensure through executed contracts that the service providers are committed to "same level of data protection" as applicable data protection laws and regulations.

Data Retention

  1. Proqio retains your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as resolving disputes, complying with our internal procedures, and enforcing our policies or for such longer period of time, if such retention is expressly mandated or necessary to comply with any obligations under applicable laws.

Data Subject Rights

  1. We respect your right to be informed, access, correct, request deletion or request restriction, portability, objection, and rights in relation to automated decision making and profiling, in our usage of your personal information as required by applicable law.

  2. We also take steps to ensure that the personal information we collect is accurate and up to date and deleted when data is no longer required. Your rights are subject to defined conditions and feasibility to exercise such rights and subject to geo locations applicability.

  3. Your Rights:

    1. You have the right to know what personal information we maintain about you subject to availability.

    2. We will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request subject to availability.

    3. If your personal information is incorrect or incomplete, you have the right to review and ask us to update it.

    4. You have the right to object to our processing of your personal information only if the data is processed.

    5. You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our services.

    6. You have the right to access your personal information which may vary from visitor to visitor.

    7. You have a right to object to processing of your personal information where it is so conducted by automated means and involves any kind of decision-making subject to discovery that your data was used for automated means.

    8. You undertake that the Personal Information provided by you is true and accurate to the best of your knowledge. You agree and understand that we shall not be liable for the authenticity of the Personal Information provided by you.

    9. Please note that we do not sell your personal information that is collected on this Site for direct marketing purposes or for any commercial purpose.

    10. To request review, update/amend or delete your personal information, please contact us at hello@proqio.com

Disclamers

  1. This Privacy Notice serves as a comprehensive guide to our users, explaining the methods through which we collect, use, and protects their personal information. While we implement robust security measures and strive to provide accurate and secure services, it's important to note that online transmissions inherently carry some level of risk.

  2. Additionally, users should be aware of our commitment to notifying them of any changes to our privacy policy, ensuring transparency and understanding of evolving practices

  3. We disclaim responsibility for the content and privacy practices of third-party websites linked from our platform. Users are urged to review the privacy policies of such external sites. Furthermore, users bear the responsibility of maintaining the confidentiality of their login credentials and ensuring the accuracy of the information they provide.

  4. Our privacy policy is crafted in compliance with applicable data protection laws, and any modifications will be communicated to users. By using our services, users acknowledge and accept these terms, fostering a transparent and accountable user-company relationship.

Disclaimer under California Consumer Privacy Act

  1. Proqio does not sell your personal information

  2. The California Consumer Privacy Act (the “CCPA”) requires businesses to disclose whether they sell or share Personal Data.

  3. Proqio does not share personal information about you with non-affiliated companies.

  4. CCPA grants state residents certain rights, including:

    1. Request that a business that collects a consumer's data disclose the categories and specific pieces of personal data that a business has collected about consumers.

    2. Request that a business delete any personal data about the consumer that a business has collected.

    3. Request that a business that sells a consumer's data, not sell the consumer's data.

  5. If you are a California resident under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our Website. Please contact us for the same at hello@proqio.com.

Amendment

  1. We may modify this Privacy Notice, with changes effective immediately upon posting on our website. We will notify you of significant changes through email or a prominent notice on our Website.

Other Considerations

  1. The User guarantees the veracity of the personal data provided and undertakes to inform Proqio of any changes thereto.

  2. The User shall be responsible, in any case, for the veracity of the data provided, and Proqio reserves the right to exclude from the services any User who has provided false data, without prejudice to any other actions that may be applicable by law.

  3. It is recommended that Users protect their data with the utmost diligence by:

    1. Keeping your computer equipped with properly updated antivirus software against malicious software and spyware applications that may compromise your Internet browsing and the information stored on your computer.

    2. Please read and review this Privacy Notice and all legal texts made available on the Website.

    3. The Website is not directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.


  4. Proqio shall not be liable for any theft, illegal modification, or loss of data. Any modification or update of the data must be communicated to Proqio.

  5. Intellectual Property Rights: Respecting intellectual property is fundamental to our ethos. Our governance policies ensure that the use of content complies with legal and ethical standards. We promote a culture that prioritizes the preservation of IPR, encouraging originality, proper attribution, and adherence to intellectual property laws.

  6. Plagiarism Prevention: We strictly prohibit plagiarism. Our policy emphasizes the importance of citing sources, using quotation marks for direct quotes, and paraphrasing with proper attribution to upholding academic and professional integrity.

  7. Content Licensing and Attribution: At Proqio, we believe in fostering a culture of respect for intellectual property and promoting the responsible use of content. Our content licensing and attribution guidelines are designed to ensure transparency, proper attribution, and adherence to legal and ethical standards.

  8. Anti-Spam Compliance: At Proqio, we prioritize privacy and adhere to stringent anti-spam compliance measures in our privacy policy. We obtain explicit consent before sending commercial electronic messages and provide a clear unsubscribe mechanism in every communication. We are committed to regular consent reviews, record-keeping, and compliance with applicable anti-spam laws.

  9. Country-Specific Considerations: We comply with local data protection laws, respecting regional differences in data handling practices. This includes adherence to regulations like the GDPR for stakeholders in Europe; California Consumer Privacy Act (USA), Digital Personal Data Protection Act (India) etc.

Contact Us

If you have questions, complaints or comments about this Privacy Notice or any action is required in relation to your personal information including withdrawal of consent, review or deletion, please reach out to us at hello@proqio.com.